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iSolved New Interface FAQs

The New UI is a redesign User Interface available to Self-Service users (employees, supervisors and managers). Most Employee, Supervisor and Manager Self-Service functionality is available and packaged into a more organized and user-friendly interface. This interface scales to the device that it is running on, providing a consistent look and user experience across all platforms and devices, from a PC monitor to the smallest of smart phones.

The New UI is in fact a Progressive Web App (PWA) meaning it runs in the device browser and utilizes the device browsers’ resources and capabilities. It can be installed as an app from the browser giving you a quick launch shortcut that will open the UI into full screen mode.

The New User Interface must be enabled in your iSolved client before it is available to users. Please contact your support representative to enable this feature.

With the New UI enabled, users will launch one of the supported browsers and enter the URL https://myisolved.com/cloudservice. The browser will provide a prompt in a dialog box, banner or notification bar to install the iSolved Cloud Services App. This will install a home screen shortcut that will launch the app in your browser. Desktop Browsers will have an Add button next to the URL field.

Use your ESS username and password to log in to the New UI. If this is your first login on a particular device or browser, you will be prompted to authenticate the login via two-factor authentication.

The New UI is updated at the Server, no user intervention is required. You will always be on the current version.

Yes, the first time logging into the New UI will require two-factor authentication. If you switch browsers or devices, you will have to authenticate that login attempt as well.

No, the New UI is limited to Self Service login for now.

Yes! Because the in the device browser, it will scale to virtually any device provided, you use a supported browser and that the browser is up to date.

The New UI is supported on mobile and desktop versions of Google Chrome, Microsoft Edge, Safari and Firefox. For the best user experience and App functionality, always make sure your Browser is up to date.

Employees and managers have access to most all of the ESS functionality that the full iSolved experience provides including Time Cards, Time Off Requests, Pay information and Personal Information.

The Setup screen allows you to configure what is available to users in the New UI. This includes enabling/disabling whole sections such as Pay, Personal, Time & Attendance and Manage. Specific features within each enabled section can be configured as Read Only or Full access. Time Card Permission rules and ESS Roles also apply to the New UI the same as it does in the Full Desktop experience.

Yes, once your user account is logged in, you will be able switch to any company that your user account is linked to.

Because the New UI runs on the device browser, any features the device browser supports is available to iSolved Cloud Services. Push Notifications are supported in most browsers. The Safari browser currently does not support push notifications however, the New UI is designed to “pull” notifications down to provide this functionality when running in Safari.

Yes, because browsers on mobile devices are able to use the devices’ Location Services geofencing works in the New UI.

Yes, IP Restrictions will apply to the New UI. Keep in mind that the IP Address seen by iSolved will be the Pubic IP Address assigned by the mobile networks’ Service Provider when using cellular service or the Public IP Address of the local network when connected to WiFi.

Currently, schedules are viewable in the My Calendar and Time Card. Managing schedules is currently not available within the app however, the app does provide a link into the full iSolved application for managing schedules.

Teams is currently unavailable in the New UI.

We haven’t done any work with employee documents, yet. What is in the app is the initial flow during login to accept/decline both electronic consents, and the view of the current status of your consents.

No, blocking taxes is a payroll admin function.

It will not, the functionality works as it does today in the current ESS UI.

The new UI is ready now but in a phased roll out approach. Please contact your Customer Service Rep to gather more details on when it will be ready for you.

Yes, this new UI will replace all the features of the iSolved Go app.

Clients will not be automatically updated to the new UI. Please contact your Customer Service Rep to gather more details on when it will be ready for you.

This does not replace Sage Time nor the import process for payroll.

Yes!

This is not possible at this time, but a great product suggestion.

Google Chrome, Microsoft Edge, Safari and Firefox are supported. For the best user experience and App functionality, make sure your Browser is up to date.

If you turn off the ESS punching option, employees will not be able to create punches from their phones or any device.

No, only “mobile” notifications appear in Notifications. Eventually, we will add this as we go through the entirety of ESS/MSS functionality in the current UI.

The new UI does not run on a physical app.

Yes!

You cannot, this is a browser setting not an iSolved setting.

Eventually yes, but for the first phase onboarding will still be in our current UI.

The tiles are not configurable, but the functionality is.

The ability to enter self-service punches is optional.

Geofencing is not required to see the GPS coordinates.

As long as the user can access an approved web browser with the latest version they will be able to use the UI.

The system warns client users about pending time off requests when locking and processing payroll.

This functionality already exists with the calendar options.

This will not change what salary employees need to do, just the look and feel.

Yes, as long as workflow is enabled notifications of changes will still happen. Inactive accounts are still shown for tracking.

Yes! As long as their accounts are using the same email address they can toggle between the two companies.

Yes, it will take them to the full desktop version on their mobile phone browser.

There are not physical push notifications, they will all appear in the notifications link.

Just like the app and web punching the system will not allow duplicate punches from the same device.

There are no download options for the employee list in the UI.

Since the UI is rolled out on a per client basis, once turned on the view changes for all ESS users (employees, managers and supervisors).

For right now, only managers can see their employee’s calendar. The Teams calendar is coming soon!

They will still be able to approve timecards as they do today, but will not see the new UI as the changes are currently only for ESS users not client users.

Yes! We have full user guides for employees, managers and supervisors.

Adjustments will need to be made by your CSR

The new UI does not affect client users yet.

Yes, if you need to use the Geofencing options it will still need to be enabled as a legal service.

Yes, we will continue to support and update iSolved GO until the app has officially sunset.

The social media options are linked to the iSolved social media accounts.

IP Restrictions will apply, but keep in mind that the IP Address seen by iSolved will be the Pubic IP Address assigned by the mobile network Service Provider when using cellular service or the Public IP Address of the local network when connected to Wi-Fi.

Font changes are not something that is configurable.

In the future all ESS items will appear in the UI.

Since the UI is enabled on a customer by client basis, you may have some customers using the GO app and some on the new UI.

iSolved Go will have a sunset date, but it has not yet been determined.

When adding an hours records to the employee time card you specify the start time of the hour range.

The UI does not allow employees to change their PTO if it has been approved or rejected. Those changes will need to be done by the manager/supervisor.

Yes! This does not change the setup process. There are a few additional options with the legal service but that is it.

They will not, at this time we have only released the view for those with ESS roles.

It is ADA compliant. We are following WCAG (web content accessibility guidelines) 2.0.

The tiles are not configurable or removable.

Yes!

Yes, but only If that functionality is enabled. That being said, if geofencing is set-up and doesn't allow punching outside the fence, we will not allow an off-line punch since we can't determine where they are.

There is not a search feature built into the system.

This will be under company information > notifications.

The images in the screens cannot be customized by the employees.

When the employee clicks the “access full desktop experience” button, it will auto log them in to iSolved. No need for them to login again.

Both the total and breakdown will be available.

Punches will store on the device while offline, and get push up once connectivity is restored. There is also functionality that allows the user to send those punches. That being.

Notifications can be seen under the employee options > notifications.

Yes! Under the Company link users can switch between companies.

As of right now they cannot access the time reports from the new UI.

There is no spreadsheet view.

For the initial roll out phase the partner’s logo does not display.

The social media options are linked to the iSolved social media accounts.

The order of the items are not configurable.

Yes!

Google Chrome, Microsoft Edge, Safari and Firefox are supported. For the best user experience and App functionality, make sure your Browser is up to date.

Yes.

Yes

Yes, IP Restrictions will apply to iSolved Cloud Services. Keep in mind that the IP Address seen by iSolved Cloud Services will be the Pubic IP Address assigned by the mobile network Service Provider when using cellular service or the Public IP Address of the local network when connected to Wi-Fi.

If there are features in both UI view that a user need, yes they will need to navigate between the two URL’s.

Yes, you can limit the ability to create self-service punches

Yes, users can bookmark or add the link to their home screen on all applications.

The UI is not available in Spanish.

The Cloud Service setup screen allows you to configure what is available to users. This includes enabling/disabling whole sections such as Pay, Personal, Time & Attendance and Manage. Specific features within each enabled section can be configured as Read Only or Full access.

As long as the user can access an approved web browser with the latest version they will be able to use the UI.

Yes the intention is to have all features fully responsive on all devices

We do not, it has been tested with several devices and providers.

Yes! This is being worked on now, but will not be ready with the initial launch

Eventually yes, but the date has not been determined

The new UI update does not affect client users.

At this time there is not an app option.

The color scheme is not adjustable, it follows the iSolved brand colors.

We will have training videos on both the new and old UI.

There is no charge on the new UI

Yes that is correct. To access the new UI they will navigate to a new URL.

Yes!

Because this is enabled on a legal service basis, you will be able to disable it at any time.