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What to Look for in an HCM Provider (Part 2 of 2)

Previously we took a look at factors and features to consider when choosing an HCM software. However, perhaps more important than the software you choose, is an HCM partner who can help you get the most out it’s features and simplify your processes. Because, even if you have the newest, most highly-rated HCM software, you need to know how to use it, and you need some skilled training.

Case in point: having a $47,300 oven doesn’t mean I can put frozen chicken nuggets in it and earn a Michelin-star chef rating when the timer goes off. (Yes, this oven exists and it’s called, not surprisingly, La Cornue’s Grand Palais range.)

When it comes to choosing an HCM provider, there is a difference between salesmanship and partnership. A sales rep will sell you software and disappear–or more likely, pass you off to an 800-number style customer service (good luck getting the same person on the phone more than once).

An HCM partner who helps make your processes streamlined, paperless and painless is worth their weight in gold.

So what should you consider?  


While it’s not the only thing or the most important thing, the HCM platform itself is an important consideration:

  • What functionality does it have?
  • Can it grow with your operations?
  • Can it handle everything you’re currently doing?

(In case you missed it up top, check out our blog on What to Look for in HCM Software” for what our clients’ consider “must haves.”)


This is the critical part. You need to gauge what your relationship with the new provider will look like once the agreement is signed. Here are some key areas for you to evaluate when weighing your options:

  1. Process. Does the provider understand the unique situations you are facing in your company? Have they worked with businesses in your industry or ones of similar size and structure? Will they work with you to identify your pain points throughout the employee life cycle-onboarding new hires, managing PTO, tracking overtime–and suggest creative ways to improve your process?
  2. Training. Great tools without sufficient training become useless and fountains of frustration. Ask the provider about the detailed training they offer. Any business that has implemented large software packages has faced the, “Now what?” moment once the sale has been made. Are you going to have a team of individuals with you to walk you through those “now what” moments or will they leave you to fend for yourself? (Like having a $47K oven you don’t know how to turn on.)
  3. Strategy. Will they work with you to meet your goals? The provider can understand your current issues all day long, but they also have to be experts in where you want to go and how to get there. This is the difference between someone who wants to sell you software and someone who genuinely wants to see your business grow while your stress levels shrink.

In Conclusion

There are a number of things to consider as you decide on software and the software provider. Do you simply need the tool or do you value the service that helps you use the tool, while creating opportunities to streamline your processes and reducing your headaches?

As you consider your options, please reach out to us with any questions you might have. We would love the opportunity to help you figure out the best solution for your business and avoid a $47k oven.