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I entered hours for my employee, why aren't they receiving any pay?

If you entered hours on the Time Entry Grid for an hourly employee, but no check is being generated on the Payroll Register report, it is likely the hourly rate was not entered for the employee in isolved during onboarding. You will need to edit the employee's salary record on the EMPLOYEE MANAGEMENT > Employee Pay > Salary screen to add the hourly rate.

Here are step-by-step instructions for how to add an hourly employee’s missing pay rate to an existing salary record in isolved:

  1. Go to EMPLOYEE MANAGEMENT > Employee Pay > Salary.
  2. Select the employee from the Employee List.
  3. If there is current salary record, but no Hourly Rate is entered, click Edit to open the existing salary record.
  4. If the Pay Type is not set to Hourly, select it from the dropdown.
  5. Enter the Hourly Rate in the Hourly Rate field and tab or Enter. The other rate fields (Annual Salary, Per Pay Salary) will auto-populate.
  6. Click Save in the black bar.

  7. Return to the PAYROLL PROCESSING > Process Payroll screen, click the Preview button to refresh the data, and generate the Payroll Register report to review the employee's paycheck. 

 

What Else Should I Know?

  • If you have already processed payroll, and the employee did not receive a paycheck due to the missing rate, reach out to your Client Success Specialist at help@whirks.com. They will assist you with running an off-cycle payroll (processing fee will be assessed) to direct deposit the funds to the employee on the next business day; or they can help you enter a manual check record, so you can make payment to the employee directly outside of isolved.