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My employee forgot their password. How can I reset it?

The employee can use the Forgot Password link to reset their credentials. Go to https://aee.myisolved.com, enter the username (the email associated with the account), and click Continue. When prompted for password, click the Forgot Password and follow screen prompts. Employee will receive an email with reset link and a verification code via text at the device number associated with the account. Once the new password is created, return to the login page to log in with new credentials. If an employee has forgotten their password and security question, the Client User can initiate a full ESS account reset on the EMPLOYEE MANAGEMENT > Employee Maintenance > General screen.

Here are step-by-step instructions for how an employee can reset their password:

RESET USING "FORGOT PASSWORD" LINK (Employee)

  1. Go to https://aee.myisolved.com.
  2. Enter the Username (email address associated with the account) and click Continue.
  3. Click Forgot Password and Continue.

  4. Reenter Username and click Send reset link.
  5. An email with Password Reset Link will be sent to the employee. The link is only valid for 24 hours. Click the link in the email to proceed with password reset.
  6. A text with Verification Code will sent to the device number or email address associated with the account. Enter the Verification Code and click Continue.

  7. Create New Password and Re-enter Password. The new password must contain at least one digit (0-9), one lowercase character (a-z), one uppercase character (A-Z), at least one special character (#*!$), and a minimum of 12 characters. Click Confirm password and login.

  8. Click Continue to return to login page and log in with new credentials.

CLIENT ADMIN USER INITIATES FULL ESS RESET

  1. Log into Client User account and go to EMPLOYEE MANAGEMENT > Employee Maintenance > General.

  2. Select employee from Employee List.
  3. Click Reset ESS Login in black bar.



  4. An email with registration link for setting up new login credentials will be sent to the employee. 

What Else Should I Know?

Does the employee's email address associated with their self-service account need to be updated? A Client User will need to initiate this process by following steps below:

  1. Go to EMPLOYEE MANAGEMENT > Employee Maintenance > General.

  2. Select the employee from the Employee List.

  3. Uncheck the blue Enable Self-Service Access box.

  4. Click Save in the black bar. This deactivates the current ESS email.

  5. Enter the new Self-Service Email address. 
  6. Recheck the Enable Self-Service Access box

  7. Click Save in the black bar.

  8. An email with registration link for setting up the new ESS login credentials will be sent to the employee's new email address.