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Why didn’t my employee get a W2 this year? / Why did I only get some of my employees W2s?

If an employee consents to Electronic Year End Delivery in isolved, they will NOT receive a paper W2 via mail and must access the electronic copy through their Employee Self-Service account. For all employees, regardless of election, a digital copy of their W2 will be available within their Employee Self-Service account by January 15th, under the "W2/ACA/1099 Forms" menu option. Employees' electronic delivery elections can be found under EMPLOYEE ADMIN TOOLS > Employee Analytics > Electronic Elections.

Here are step-by-step instructions to view employee year end consent statuses in isolved:

VIEWING YEAR END DELIVERY CONSENT STATUS

  1. Log into your isolved Admin User account at https://whirks.myisolved.com.

  2. Navigate to EMPLOYEE ADMIN TOOLS > Employee Analytics > Electronic Elections. 

  3. Year End Delivery Consent Status is indicated in the Year End Delivery column.


  • If an employee has "Never Consented" or has "Withdrawn Consent," a copy of their W2 will be mailed via regular U.S. postal service to the home address listed for them in isolved as of January 5th.

  • All paper W2s will be mailed by the January 31st deadline.

  • For all employees, regardless of election, a digital copy of their W2 will be available within their Self-Service account by January 15th.   

For more guidance on how employees can access their W-2 within their isolved Self-Service account, please refer to this article.

 What Else Should I Know?

  • If the home address for your employee was not correct as of the January 5th deadline, it is possible that their paper W2 will not be received via USPS as anticipated. However, they can still access the digital form through their Employee Self-Service account any time after January 15th.

  • Admin Users also have access to employees' W2s under EMPLOYEE SELF-SERVICE > W2/ACA/1099 Forms screen.

  • If an employee previously consented to Electronic-Only Delivery but later wishes to receive a paper copy after all, an Admin User must enter a "YE Consent Withdrawn" date in the field listed under the "Electronic Consent" section on the EMPLOYEE MANAGEMENT > Employee Maintenance > General screen before December 31st.