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CATCH THE REPLAY
Handling Difficult Conversations Without Fear
LEAD BY: Tara Larson, SHRM-CP
DATE: 10/15/2025
This Whirkshop gives you a simple, repeatable first-contact framework you can use today. Set the tone in under a minute, focus on the problem (not the person), and leave with clear action steps and a follow-up on the calendar.
Tara shares real phrasing you can swipe for hourly teams, newer workers, and multi-location crews where culture varies. If you’re dealing with tardiness, attitude concerns, or role clarity, this replay helps you move from awkward to effective.
What you’ll learn:
Defining the problem (not the person)
Identify source (observation, complaint, trend), scope (who’s impacted), and frequency (one-off vs. pattern) so your approach matches reality—not the heat of the moment.
Describing impact with a clear severity scale
Use Tara’s yield / yellow / red / emergency signal to tie behavior to team productivity, culture, safety, and customer experience.
Action steps and check-ins that actually happen
Co-create what changes, by when, and how you’ll check progress (tomorrow, end-of-week, 30/60/90). Put the next meeting on both calendars before anyone leaves.
When coaching isn’t the right move
Know when to escalate to a performance plan—or proceed directly to separation for severe issues (e.g., theft), with language that is firm and respectful.