You want to be known. At Whirks, we know you.
For nearly 20 years, we’ve partnered with businesses like yours—not just to solve problems, but to build relationships that help you grow. With our ongoing support, you’ll have the confidence to manage payroll, HR, and benefits, knowing you have a dedicated team behind you. In this article, we’ll explore what personalized support from Whirks looks like and how it empowers you to simplify your operations and thrive.
Whirks Empowers You With Comprehensive Back Office Support
Our payroll & HR services are designed to give you the tools to confidently handle administrative tasks, achieve accurate and on-time payroll processes, and create a supportive and compliant work environment.
We’ve Got Your Back Every Step of the Way
To make this as simple as possible, we use a 'train the trainer' approach during implementation. This helps your team learn our technology quickly and efficiently, so you can get up and running without delays.
But training doesn’t stop there. Our support is ongoing, giving you and your team access to experts who can guide you as your business evolves.
Training Made Simple, Support That Lasts
At Whirks, customer service is more than just answering questions. We offer a true white-glove experience. We are constantly working on our definition of what supporting you means, but in a nutshell, we give our support team the green light to do whatever it takes to deliver the right answer to you.
We give our support team the authority to go above and beyond to get you the answers you need, whether that’s building a custom report, walking you through a complicated process, or sending you instructions about the best way to handle a specific question.
Having written documentation gives you a knowledge base and instructions for the next time the issue arises. Whatever it is you're trying to do, we believe it's our job to give you the tools and support you need to make payroll processing as easy as possible—maybe not "fun," but we can get pretty close!
Will I Have a "Dedicated Service Representative" on My Account?
Yes, but at Whirks, we take it a step further.
You’ll have a dedicated Customer Success Specialist who serves as your main point of contact whenever you need help, whether it's to resolve an issue, answer a question, or simply just check in with us. You can contact them via email or call our front desk and immediately be transferred to their line.
But here’s where we differ from other service providers: We don’t believe in putting all the weight on one person.
While having a dedicated representative is great for relationship-building, it’s not enough to fully support your needs, especially if that person is out of the office.
That’s why at Whirks, our entire support team is trained on your account and knows your business just as well as your primary contact. This means that if your specialist is unavailable, any team member can step in seamlessly to provide the same level of service without missing a beat. There’s no waiting around, no need to re-explain your situation, and no service gaps to worry about.
We understand that what you truly need is to feel known and supported at all times. Our customer success team is trained to respond to questions within one hour of receiving a message, and completely resolve an issue in four hours or less within our normal business hours (Monday-Friday from 9:00 a.m.-4:00 p.m. CST).
It’s not about one support person. It’s about a team that understands your business and is ready to help whenever you reach out.
Resources Whirks Offers to Support Your Business
At Whirks, being a truly supportive payroll and HR partner means equipping you with all the tools, training, and knowledge you need to confidently tackle any challenges that come your way. Here are just a few of the ways we support your business:
Guided Check-Ins Through the Whirks Client Journey
We follow a structured Client Journey that keeps you supported and on track from day one. This journey is designed with intentional check-in points, from kickoff through your first year and beyond. And it's designed to make sure your payroll, HR, and compliance needs are always in step with your business goals.
We start with a thorough onboarding process, then connect with you at key milestones to address challenges, answer questions, and ensure you’re getting the most out of your Whirks partnership. After onboarding, we continue to schedule regular touchpoints so we can proactively help you navigate growth, changes, and new opportunities. These aren’t just “How’s it going?” calls. We want you to feel like you’ve got a trusted partner who knows your business and is invested in helping it thrive.
Want to see the full view of what your experience will look like? Check out our Whirks Client Journey for the complete breakdown.
Monthly Whirkshops
We host monthly virtual (occasionally in-person) Whirkshops as a place for clients to learn from our expert staff in a collaborative environment.
We cover business best practices and discuss real problems you're facing. This is a great chance to meet other business professionals who are working on their business just like you.
Every month, our team presents a relevant topic (from building culture to creating a budget) followed by a discussion that is centered around YOUR questions. At the end, we'll provide you with a tool or task to set you up to implement what you've learned in your business.
Our goal is to make these Whirkshops a truly authentic space that can really help our clients learn and improve their business practices.
Weekly Office Hours
This is an exclusive offering for you, our clients, to help you get some face-to-face time with our team about topics you likely have questions about. When it comes to running a business, we know countless decisions have to be made to make sure things are running smoothly. And with that, comes a whole lot of questions. These office hours are meant to help with that.
Every Thursday, a few of our team members will help to facilitate conversations between you and other business peers, as well as answer questions you have about the designated topic.
Think Q&A, not a webinar. It's our hope that you can take advantage of this time to get answers to the questions you really have so you can make your business one step better every day.
Bi-Weekly Newsletter
You can opt in to receive a client-exclusive bi-weekly newsletter to get all the latest HR and payroll compliance updates, plus a peek at what’s going on behind the scenes.
We will keep you in the loop on upcoming webinars, projects, and events happening around our office, and share about opportunities to network with your fellow business peers.
Occasionally, we'll use the newsletter to get super technical on a small aspect of our software that you might not know about yet.
We believe in helping you get one step better every day, and that means constantly updating content and promoting ideas that benefit you, your company, and your team. We strive to make this content valuable and relevant to your business.
We're Here to Empower You and Your Team
We know that customer service can be difficult to envision when you first start working with us. That's why we provide you with our frequently asked questions to help you get started on the right foot. Having a partner who knows you, trusts you, and supports you will make managing your employee life cycle… dare we say, fun!
Our team is here to support you and help you, your business, and your employees get one step better every day.
If you're ready,
If you’re curious about what it’s really like to work with Whirks, your next stop should be, "Everything You Should Know About the Whirks Client Journey." It walks you through every stage of our partnership so you can see exactly how we’ll support you... from the very first kickoff call to the ongoing check-ins that keep your business moving forward.
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